Privacy Policy & Service Authorization
Welcome to DFW Hook It Towing and Collision
At DFW Hook It Towing and Collision (“we,” “us,” or “our”), your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our towing, collision repair, and roadside assistance services.
By using our services or website, you agree to the terms outlined below.
Information We Collect
We collect personal information including but not limited to:
Your name, contact details (phone number, email, address)
Vehicle details (make, model, VIN)
Insurance and claims information
Billing and payment information
Communications with you, including calls, emails, and text messages
How We Use Your Information
Your information helps us to:
Provide towing, collision repair, and roadside assistance services efficiently
Communicate updates about your service, billing, and scheduling
Coordinate with insurance companies and handle claims processing
Send service reminders and promotional offers (you may opt out)
Comply with legal and regulatory requirements
Text Messaging and Communication Consent
By providing your phone number, you consent to receive text messages and phone calls related to your service, billing, and promotions. Message frequency varies; standard carrier rates may apply. You can opt out anytime by replying STOP.
Billing and Payment
You authorize DFW Hook It Towing and Collision to bill you, your insurer, or any third party for services rendered. You agree to pay any charges not covered by insurance or third-party payers.
Authorization to Repair
When you approve a repair estimate, you authorize us to perform the agreed-upon repairs. Any additional work beyond the estimate will require your prior approval.
Authorization to Endorse Checks
You authorize us to endorse and deposit insurance or third-party checks made payable to you for repairs conducted by DFW Hook It Towing and Collision. This enables prompt processing of payments.
Information Sharing
We do not sell or rent your information. We may share your data with:
Insurance companies and claims adjusters
Service providers assisting in repairs and towing
Law enforcement or regulatory agencies as required by law
Data Security
We implement security measures to protect your information from unauthorized access, disclosure, or alteration.
Your Rights
You have the right to:
Access and correct your personal information
Opt out of marketing communications
Withdraw consent where applicable (note: withdrawing consent may affect service delivery)
Contact Us
For questions about this policy or your personal information, please contact us:
DFW Hook It Towing and Collision
Phone: 682-800-4665
Email: info@dfwhookittowing.com
